As co-owner of the Brentwood, Tennessee location of Image360, Mark “wears many hats” in his responsibility of overseeing the daily operation of the business. But no matter how many directions he may go in a given day, Mark never loses sight of his main focus: delivering excellent customer service and quality of work. It’s an approach he adopted during the 15 years he worked in the health care industry and one he has carried forward since he and his wife, Tracey, opened their Image360 business in 2005. Mark’s work has resulted in several individual awards for outstanding customer service throughout this career, and his Image360 business has earned several awards as well, including Outstanding Performance (2007, 2013, 2014) and Operational Excellence (2012, 2014). Mark also stays involved in the community as a member of the Franklin (Tennessee) Noon Rotary (Image360 donates signage for the club’s annual Franklin Rodeo) and the Franklin Elks Lodge, and is a contributing member of the NRA. Mark and Tracey live in Franklin and have four children.
Along with the important milestones in her personal life – such as the November day in 1988 when she and Mark were married, or the birthdates of her children and grandchildren – Tracey also remembers a very significant day in her business life. It was January 31, 2005, when she and Mark opened what was then Signs by Tomorrow and is today, over a half-decade later, the growing company Image360. With a keen attention to detail, a “workaholic” approach to meeting clients’ needs, and a friendly personality, Tracey handles customer service for the business. When she’s not tending to matters at the office, she enjoys spending time with her four children, her grandchildren Audrina and Caden, and the family’s dog Remi and cat Sam.